Terms of Service

1. Agreement and eligibility

These Terms govern your use of Nuvirs at https://nuvirs.com and its image and 3D creation tools (the “Service”). The operator’s details appear in section 16.

By creating an account, purchasing credits, or using the Service, you agree to these Terms and acknowledge the Privacy Policy. You must be at least 18 years old and legally able to enter into this agreement. If you act for an organization, you must be authorized to bind it. Do not use the Service if you do not agree.

2. The service

Nuvirs is a digital software service for creating and editing AI images and generating 3D worlds and 360° panoramas from reference images. Results can be stored, downloaded, and shared using links you create. No physical goods are shipped.

Nuvirs is configured to use GPT Image 2 (gpt-image-2) for image generation and editing through third-party API providers, and World Labs Marble 1.1 Plus (marble-1.1-plus) for 3D worlds and panoramas.

An additional image provider exposes the model identifier gpt-image-2.5. This is the provider’s identifier; Nuvirs does not represent it as an independently verified official OpenAI model release. Image requests may be routed between configured providers according to availability and selected settings. Using GPT Image through an intermediary does not imply that Nuvirs has a direct service agreement with OpenAI.

Availability, processing time, and output depend on the model provider, your inputs, and selected settings. We do not guarantee a particular result or completion time.

3. Your account

Provide accurate account and billing information, keep your sign-in account secure, and maintain access to your registered email. You are responsible for authorized activity on your account. Do not share or sell access to your account. Report suspected unauthorized access using the contact details below.

4. Credit packs

Nuvirs offers one-time credit packs for generation requests. Current packs and prices appear in Credits. Credits are service units, not money, deposits, investments, or a transferable currency. They cannot be resold or redeemed for cash except for an applicable refund.

There are no subscriptions, automatic renewals, or automatic top-ups. Each purchase requires a separate checkout. Free or promotional credits have no cash value. Changes to future pack prices do not change an already completed purchase.

5. Payments and digital delivery

Payments are processed by Waffo Pancake through its hosted checkout. By completing checkout, you authorize a single payment for the displayed amount. Prices are in US dollars; any applicable taxes and the final payable total are shown before you pay. Your bank may apply currency-conversion or other fees.

Purchased credits are delivered electronically to the signed-in account after payment is confirmed. They normally become available automatically, but payment verification may take additional time. A return to the success page alone is not proof of payment. Keep your receipt and contact us if a confirmed purchase does not appear.

Nuvirs does not collect or store your full payment card number or security code. Waffo Pancake and its payment partners handle payment details under their own terms and privacy notices.

6. Using credits and credit validity

The studio shows the credit cost before you submit a request. Credits are reserved while the request is processed and charged when a result is saved. Confirmed failed or eligible cancelled requests return reserved credits to your balance.

A timed-out or uncertain request may need a status review before credits can be returned. A return of generation credits is not a refund of a payment. Dissatisfaction with an otherwise delivered AI result does not by itself make the generation a failed request.

Purchased credits currently have no scheduled expiry while your account remains open. Closing an account does not create a right to a voluntary cash refund. Statutory rights and the service-termination provisions below remain applicable.

7. Refund policy

Credit-pack purchases are final and non-refundable, except where required by applicable law or to correct a duplicate charge, billing error, or confirmed non-delivery. Unused credits, a change of mind, or dissatisfaction with an AI result do not qualify for a voluntary refund.

We do not offer a satisfaction guarantee or a discretionary cooling-off period. This policy does not exclude mandatory consumer protections, including any cancellation, withdrawal, or refund rights that apply in your country. Merely accepting these Terms does not waive a right where separate express consent is required by law.

If you believe a charge was duplicated, incorrect, unauthorized, or a paid service was not delivered, contact us with your account email, order or transaction ID, and a description of the issue. Do not send full card numbers or security codes. We will investigate and arrange any required correction with Waffo Pancake.

Approved refunds are returned through the original payment method where available. Related unused credits may be removed, and orders with used credits may require manual reconciliation. The payment provider and issuing bank determine when the refund appears on your statement.

8. Billing questions and disputes

Contact us promptly if you do not recognize a charge or believe there is a billing error. Include the transaction reference so we can investigate with Waffo Pancake. Contacting us does not limit any right to contact your payment provider, bank, or consumer protection authority.

9. Your content and AI outputs

You retain your rights in prompts, images, and other material you upload. You confirm that you have the rights and permissions needed to submit that material, including consent for personal images where required. You grant us and the providers needed to fulfill your request a limited license to process, store, and transmit that content to provide and support the Service.

As between you and Nuvirs, you retain any rights you have in generated outputs, and we assign any rights we may hold in those outputs to you to the extent legally permitted. Outputs may not be unique or eligible for intellectual-property protection. We do not guarantee non-infringement or grant rights belonging to third parties.

You may use results for lawful personal or commercial purposes subject to applicable law, these Terms, and applicable provider restrictions. Review outputs before publishing or relying on them: AI can alter shapes, labels, dimensions, colors, and other details. Images and 3D scenes are concepts, not architectural measurements, safety assessments, or professional advice.

Nuvirs does not train its own AI models on your content. Processing by third-party AI providers is described in the Privacy Policy. A share link gives anyone who holds it access to the selected content until it expires or is revoked; recipients may retain their own copies.

10. Acceptable use (AUP)

Read the standalone Acceptable Use Policy or the complete rules below.

This Acceptable Use Policy (AUP) applies to prompts, uploads, generated images, 3D scenes, panoramas, and content shared through Nuvirs. You must not request, generate, upload, or distribute content in any of the following six prohibited categories, or attempt to bypass these restrictions.

Content standards and prohibited categories

• Pornography / NSFW: pornographic or sexually explicit content, sexual acts, fetish content, sexualized nudity, or non-consensual intimate imagery, including simulated undressing.
• Violence / gore: graphic injury, dismemberment, mutilation, torture, extreme bloodshed, or content that threatens, encourages, or glorifies violence or terrorism.
• Hate speech: content that attacks, dehumanizes, promotes discrimination against, or incites hostility or violence toward people based on race, ethnicity, nationality, religion, sex, gender identity, sexual orientation, disability, or other protected characteristics.
• Child-unsafe content / CSAM: child sexual abuse material, sexualized depictions of anyone under 18 or appearing under 18, grooming, exploitation, or other content that endangers children. This includes fictional, synthetic, and AI-generated depictions.
• Deepfakes / impersonation: deceptive or unauthorized impersonation of real people, identity misuse or face swaps, fabricated endorsements, or synthetic depictions presented as authentic evidence of a person’s actions or statements.
• Copyright / trademark infringement: unauthorized use or reproduction of protected works, logos, or brands that infringes rights, facilitates counterfeiting, or falsely implies affiliation or endorsement. You must have the permissions or other lawful basis required for your inputs and use of outputs.

Fraud, phishing, malware, harassment, privacy violations, account resale, unauthorized scraping, credit abuse, and interference with the service are also prohibited. Do not present AI concepts as verified architectural measurements, safety assessments, or authentic evidence, or use the service to train a competing AI model without authorization.

User reports and contact

Report prohibited content, misuse, or intellectual-property concerns to nuvirs@proton.me with the subject “Nuvirs content report”. You do not need a Nuvirs account to report a concern. Include the share URL or project / task ID, the category of concern, a brief explanation, and an email address where we can contact you. Rights holders should identify the protected work or trademark and their authority to report it.

Do not attach or redistribute illegal content, including suspected CSAM; provide the location or identifier instead. We use report information to investigate and respond as described in our Privacy Policy.

Platform content moderation

Nuvirs uses Waffo Pancake to screen text prompts before accepting new image and 3D world generation requests. Generation proceeds only when the safety decision is allow. Blocked prompts, requests requiring review, unavailable checks, timeouts, and invalid decisions do not proceed or reserve credits. A review decision does not mean a job will automatically run later. Attempts to evade screening are prohibited.

The service operator reviews reports sent to the contact above and may examine relevant shared content, project records, and account activity to investigate a specific concern. This process combines automated prompt screening with report-based human review. It is not a guarantee that every upload or generated result receives automated visual inspection or prior human approval. An allowed prompt does not exempt its output from this Policy.

Violations and appeals

Depending on the severity and circumstances, we may reject requests, remove or restrict access to content, revoke share links, warn a user, or suspend or terminate access. Serious violations, repeated abuse, or attempts to bypass safeguards may lead to immediate restrictions. We may preserve relevant records and respond to lawful requests or report matters to appropriate authorities where required by law.

Where appropriate and legally permitted, we will explain the restriction. To ask for a review, email nuvirs@proton.me with the relevant task or share reference and your explanation. We will review the information and correct a decision if warranted. We do not promise a fixed response time or automatic reinstatement.

11. Privacy and security

The Privacy Policy explains account data, uploaded content, third-party processing, storage, payment records, and your data rights. Do not upload sensitive personal information or confidential material unless you are authorized to do so and accept the processing described there.

12. Disclaimers and liability

To the extent permitted by law, the Service is provided “as is” and “as available,” without a guarantee of uninterrupted access, error-free operation, or fitness of AI output for a particular purpose. Maintain your own copies of important results.

To the maximum extent permitted by applicable law, we are not liable for indirect, consequential, or punitive losses, and our total liability arising from the Service is limited to the amount you paid Nuvirs in the 12 months before the event giving rise to the claim. These limits do not exclude liability that cannot lawfully be excluded, including mandatory consumer remedies.

13. Suspension and termination

We may restrict or suspend access where reasonably necessary to address a material breach, fraud, security risks, or a legal requirement. You may stop using the Service at any time and request account closure through the contact below.

If we permanently discontinue paid services for reasons other than your breach, we will provide any refund or other remedy required for prepaid, undelivered services. Account closure does not remove legal recordkeeping obligations or affect already accrued rights.

14. Applicable law

Nothing in these Terms limits a non-waivable right to bring a claim before a competent court or contact a regulator. We encourage you to contact us first so that we can try to resolve a concern directly.

15. Changes to these Terms

We may update these Terms to reflect changes to the Service or legal requirements. We will update the version and date on this page and provide notice of material changes on the website or through an appropriate account channel before they take effect, except where immediate changes are required by law or security needs.

New terms do not retroactively remove rights attached to completed purchases. If a provision is unenforceable, the remaining provisions continue to apply to the extent permitted by law.

16. Contact

Use the contact below for account support, billing errors, legally required refund requests, privacy, or security concerns.

Service

Nuvirs · nuvirs.com

Support & privacy

nuvirs@proton.me